We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from restfullair.com. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. Returns must be initiated within 30 days of receiving your order to be eligible for a refund.

How to Initiate a Return

To start a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please do not send your item back without first contacting us, as this may delay the process.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon in writing by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. This ensures that you receive the correct product without delay.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We may request photos to assess the damage. If the item is confirmed to be defective, we will provide instructions for returning the item and will cover the return shipping costs.

Contact Information

If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with restfullair.com is satisfactory. Thank you for choosing us for your travel needs.